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Authentication Issues

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Cannot Sign In

Solution:
  1. Go to the login page
  2. Click “Forgot Password?”
  3. Enter your email address
  4. Check your email for reset instructions
  5. Follow the link to create a new password
Still not working?
  • Check spam/junk folder
  • Ensure you’re using the correct email
  • Try a different browser
Google/GitHub login not working:Solutions:
  • Clear browser cookies and cache
  • Try incognito/private browsing mode
  • Check if pop-ups are blocked
  • Verify your social account is accessible
  • Try disconnecting and reconnecting the account
Error: Email already in use
  • You may have created an account with a different method
  • Try signing in with email/password instead
  • Contact support to merge accounts
If your account appears to be locked:
  1. Wait 15 minutes and try again
  2. Clear browser data completely
  3. Try from a different device/network
  4. Contact support if issue persists
Common causes:
  • Too many failed login attempts
  • Suspicious activity detection
  • Account verification pending

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Connection Problems

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Connection Test Failures

“Invalid API Key” Error:Solutions:
  1. Verify API key is copied correctly (no spaces)
  2. Check if API key has expired
  3. Ensure API key has proper permissions
  4. Re-generate API key in n8n settings
  5. Test API key directly with n8n API
“Cannot Reach Server” Error:Solutions:
  1. Verify base URL is correct and accessible
  2. Check if n8n instance is running
  3. Test URL in browser
  4. Check firewall/network settings
  5. Ensure HTTPS is properly configured
“Authentication Failed” Error:Solutions:
  1. Verify API token is correct
  2. Check token hasn’t expired
  3. Re-generate token in Make.com profile
  4. Ensure account is active
“Wrong Region” Error:Solutions:
  1. Check your Make.com URL (eu2, us1, ap1)
  2. Update region setting in connection
  3. Test with different region options
“Team Not Found” Error:Solutions:
  1. Verify Team ID is correct (numeric only)
  2. Ensure you’re a member of the team
  3. Try without Team ID first
  4. Check team permissions

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Data Not Appearing

Possible Causes:
  • New connection (data still syncing)
  • Connection authentication issues
  • No workflows in connected platform
  • Insufficient API permissions
Solutions:
  1. Wait 15-30 minutes for initial sync
  2. Test connection to verify it’s working
  3. Check if workflows exist in your platform
  4. Verify API key permissions include workflow access
  5. Refresh the dashboard manually
Possible Causes:
  • Sync delay (normal 5-15 minute delay)
  • Connection temporarily offline
  • Platform API rate limiting
  • Workflow hasn’t actually executed
Solutions:
  1. Wait for next sync cycle (up to 15 minutes)
  2. Check connection status
  3. Verify workflow has executed in your platform
  4. Test connection to ensure it’s working
  5. Check platform API status

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Dashboard and Interface Issues

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Page Loading Problems

Symptoms:
  • Blank or spinning loading screen
  • Error messages on dashboard
  • Incomplete data display
Solutions:
  1. Refresh the page (Ctrl+F5 / Cmd+Shift+R)
  2. Clear browser cache and cookies
  3. Try incognito/private browsing mode
  4. Disable browser extensions temporarily
  5. Try a different browser
  6. Check internet connection
Still not working?
  • Check browser developer console for errors
  • Try from a different device
  • Contact support with error details
Common Causes:
  • Large amounts of data being loaded
  • Slow internet connection
  • Browser performance issues
  • Server-side processing delays
Optimization Tips:
  1. Reduce date ranges for analytics queries
  2. Filter data to specific connections
  3. Close unnecessary browser tabs
  4. Update your browser to the latest version
  5. Clear browser cache regularly

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Data Display Issues

Issue: Execution times showing wrong timezoneSolutions:
  1. Check your profile timezone settings
  2. Verify browser timezone is correct
  3. Refresh the page after changing timezone
  4. Clear browser cache if issue persists
Possible Causes:
  • JavaScript disabled
  • Ad blocker interference
  • Browser compatibility issues
  • Insufficient data for charts
Solutions:
  1. Enable JavaScript in browser
  2. Disable ad blockers for opsmatic.com
  3. Try a different browser
  4. Ensure you have sufficient data (24+ hours)
  5. Check browser developer console for errors

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Organization Issues

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Cannot Access Organization

Possible Causes:
  • Not yet a member of the organization
  • Invitation not accepted
  • Removed from organization
  • Organization deleted
Solutions:
  1. Check email for pending invitations
  2. Ask organization owner to resend invitation
  3. Verify you’re logged in with correct account
  4. Contact organization admin for assistance
Issue: Cannot perform certain actions in organizationExplanation:
  • Different roles have different permissions
  • Member < Admin < Owner hierarchy
  • Some actions require specific role levels
Solutions:
  1. Check your role in organization settings
  2. Ask admin/owner to adjust your permissions
  3. Understand what actions your role allows

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Analytics and Reporting Issues

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Missing Analytics Data

Requirements for Analytics:
  • At least one active connection
  • Connection successfully tested
  • Workflows exist and have executed
  • Sufficient time for data collection (30+ minutes)
Troubleshooting Steps:
  1. Verify connections are active and tested
  2. Check if workflows have executed recently
  3. Wait at least 30 minutes after connecting
  4. Refresh analytics dashboard
  5. Check connection health status
Possible Causes:
  • Recent connection setup
  • Connection intermittently offline
  • Platform API limitations
  • Data sync in progress
Solutions:
  1. Allow more time for complete data collection
  2. Check connection status history
  3. Verify platform API is accessible
  4. Test connections to ensure they’re working

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Billing and Subscription Issues

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Payment Problems

Common Causes:
  • Expired credit card
  • Insufficient funds
  • Card blocked by bank
  • Incorrect billing information
Solutions:
  1. Update payment method in billing settings
  2. Verify billing address is correct
  3. Contact your bank about the transaction
  4. Try a different payment method
  5. Contact support for assistance
Possible Issues:
  • Payment processing delay
  • Subscription not activated
  • Plan downgrade pending
Solutions:
  1. Check billing status in account settings
  2. Wait up to 24 hours for payment processing
  3. Verify subscription is active
  4. Contact support if payment was successful but features unavailable

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Browser-Specific Issues

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Browser Compatibility

Chrome

Recommended Version: 90+ Common Issues: Extensions blocking features Solution: Try incognito mode

Firefox

Recommended Version: 88+ Common Issues: Strict privacy settings Solution: Allow cookies and JavaScript

Safari

Recommended Version: 14+ Common Issues: Tracking prevention Solution: Disable for opsmatic.com

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Browser Troubleshooting Steps

1

Clear Cache and Cookies

Clear all browser data for opsmatic.com
2

Disable Extensions

Temporarily disable all browser extensions
3

Try Incognito Mode

Test if the issue persists in private browsing
4

Update Browser

Ensure you’re using the latest browser version
5

Try Different Browser

Test with Chrome, Firefox, or Safari

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General Troubleshooting Tips

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Before Contacting Support

Helpful Details:
  • What were you trying to do?
  • What error message appeared?
  • When did the issue start?
  • Does it happen consistently?
  • What browser and version are you using?
  • Screenshots of error messages
Standard Troubleshooting:
  1. Refresh the page
  2. Clear browser cache
  3. Try incognito/private mode
  4. Test with different browser
  5. Check internet connection
  6. Wait and try again later

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Still Need Help?

If these solutions don’t resolve your issue:

Contact Support

Get personalized help from our support team

Connection Problems

Detailed guide for connection-specific issues