> ## Documentation Index
> Fetch the complete documentation index at: https://docs.opsmatic.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Support

> How to get help with Opsmatic

## Get Help

Can't find what you need in the docs? We're happy to help.

<Card title="Email Support" icon="envelope" href="mailto:hello@opsmatic.io">
  Reach the team at **[hello@opsmatic.io](mailto:hello@opsmatic.io)**
</Card>

## Before You Reach Out

You'll get a faster resolution if you include the essentials up front:

<Steps>
  <Step title="Describe what you expected vs. what happened">
    A one-line summary and the actual behavior.
  </Step>

  <Step title="Include identifiers">
    The affected connection ID (`conn_…`), service type (n8n / Make / OpenClaw), and organization if relevant.
  </Step>

  <Step title="Add timing and errors">
    When it started, and any error message or status you see.
  </Step>

  <Step title="Note what you've tried">
    Steps from [Common Issues](/troubleshooting/common-issues) or [Connection Problems](/troubleshooting/connection-problems) you've already worked through.
  </Step>
</Steps>

<Warning>
  Never include secrets in a support request — API keys, n8n keys or Make.com tokens. Opsmatic never needs your full credentials to help, and API responses already mask them.
</Warning>

## Self-Service Resources

<CardGroup cols={2}>
  <Card title="Common Issues" icon="circle-question" href="/troubleshooting/common-issues">
    Sign-in, data and account fixes
  </Card>

  <Card title="Connection Problems" icon="plug-circle-exclamation" href="/troubleshooting/connection-problems">
    Diagnose an unhealthy connection
  </Card>

  <Card title="Quickstart" icon="rocket" href="/quickstart">
    Get set up from scratch
  </Card>

  <Card title="API Reference" icon="code" href="/api-reference/introduction">
    Integrate programmatically
  </Card>
</CardGroup>

## Billing & Account Questions

For questions about a charge, your plan, or client billing, see [Invoicing](/billing/invoicing) and [Payment Methods](/billing/payment-methods), or email us with your organization name and the invoice in question.